Thank you for purchasing umbrellas, parasols, and related products from lyrvynlyrvynllc.com. We are committed to providing you with a high-quality shopping experience. If you are not satisfied with your order, please refer to the following return and exchange policy.

①. Return Conditions
We accept return requests that meet the following conditions:

• Returns are requested within 30 days of receipt.
• The item is unused, undamaged, and in its original packaging.
• All original accessories, tags, and packaging are included.
• Proof of purchase (order number or receipt) is complete.

Returns are not supported in the following situations:

• Used or man-made damaged goods.
• Requests made after the return period has expired.
• Non-quality issues caused by personal reasons.

②. Refund Policy
Under the conditional return policy:

• After the item is returned and inspected, we will process a refund.
• The refund will be returned to your original payment account.
• Processing time is typically 5–10 business days (depending on the bank or payment platform).
• Please note that the original shipping cost (if any) is usually non-refundable unless the return was due to our error.

③. Exchange Policy

We offer free exchanges if the product you receive has any of the following issues:
Product quality defects
Damage during shipping
Incorrect product model or style sent

Please contact customer service as soon as possible after receiving the product and provide your order information and relevant photos.

④. Return Process

To apply for a return, please follow these steps:
Contact customer service via email to request a Return Authorization (RMA)
Obtain a return address and return tracking number
Pack the product properly and return it
We will process your refund or exchange after receiving and inspecting the product.

⑤. Shipping Costs

Returns due to quality issues or incorrect shipment: We will cover the shipping costs.
Returns due to personal reasons: The customer will bear the shipping costs.
We recommend using a trackable shipping method to return the product.

⑥. Non-Returnable Items

The following items are not eligible for return or exchange:
Used or washed items
Orders that have exceeded the return period.

⑦. Delayed or Unreturned Refunds

If you have not received your refund within the specified time, please check your bank account or contact your payment platform first. If you still have problems, please contact us for assistance.